Building online communities.
Your customers are already talking about your brand on social media, let us help you make a conversation out of it. Through daily community management, our team will respond to all questions, comments or concerns posted across social media relevant to your brand.
Management Services
- Create a social media FAQ
- Respond to all customer questions online
- Escalate any customer complaints
- Select giveaway winners
- Develop community rules for your channels
- Social media crisis communications planning
Customer Service
Social media is commonly the first place customers go to share a complaint. Count on our team to quickly and professionally respond to all customer questions or concerns in a timely fashion to minimize any complaint escalating.
Outreach
We don't just respond to customer who contact brands directly, we research specific hashtags and keywords relevant to your brand. From there, we engage with customers when appropriate to increase overall awareness and ultimately drive more followers for the brand.
Curation
In addition to responding customer questions, we also will randomly select giveaway winners and curate any user generated content from customers. We'll use social media as a way to curate your most loyal customer testimonials that we can repurpose in other ways.